Mobile messaging apps like Facebook Messenger, Whatsapp, Telegram, … are the most used mobile apps. We help you to engage with your customers on-the-go via messaging.
Chatbots can help your customers with their job-to-be-done. Only escalate to your human experts when needed.
Voice is a new platform for consumers. We give your brand a voice on platforms like Amazon Alexa or Google Home.
Commerce and customer service as easy as a conversation.
With Letsclap, these businesses can build human relationships with their customers, efficient and at scale.
Gather every conversation from your Messenger, Telegram, .. or other messagings app in your Team Inbox, including escalations from your bots. Simply reply to any conversation in your Inbox.
Add as many agents as you need. Collaborate on incoming conversations from your customers or bots.
Join your customers on Facebook Messenger, Telegram, Wechat or any other popular messaging app. Or give your brand a voice via Amazon Alexa or Google Home.
BOT to HUMAN HYBRID
Connect a bot for the most trivial tasks and only escalate when your human expertise is needed.
Connect your existing backend or app and bring the right context to your conversations.
Follow your team performance in your dashboard or gather new insights from your conversations.
Add AI to your conversations on chatbots and voice assistants. Speak natural language with your customers, at scale.
including integrations with your CRM or e-commerce applications
More than 3,2 billion people use instant messaging worldwideThe Radicati Group
43 trillion instant messages will be sent in 2015, surpassing email for the first timeJuniper Research
Conversational Commerce is about delivering convenience, personalization, and decision support while people are on the go, with only partial attention to spareChris Messina
Instant messaging networks like Whatsapp, Wechat and Facebook Messenger are growing in popularity and daily usage. The combined user base of the top four chat apps is now larger than the combined user base of the top four social networks.
The instant messaging revolution opens new opportunities for brands and businesses to connect with their customers, deliver customer service and unlock new commerce opportunities.
Letsclap connects businesses and customers as easy as a conversation. Our solution for customer service and commerce via instant messaging helps your business to deliver personal and efficient customer service in real-time and at scale.